Refund Policy
Last updated: June 2026
1. Purpose
This Refund Policy governs the conditions applicable to purchases made through:
- https://astrologia.elhoroscopomagico.com
- https://elhoroscopomagico.com
The purchase of any product or service implies acceptance of this policy.
2. Nature of the products and services
MAGIC HOROSCOPE sells exclusively digital products and services, including, among others:
- Birth charts
- Personalized reports
- PDF reports
- Digital guides
- Tarot readings
- Online tools
- Access to premium features
- Subscriptions
- Digital content accessible through the platform
No physical shipments are made.
3. Right of withdrawal for digital content
In accordance with European consumer protection regulations, the right of withdrawal may not apply when the supply of digital content has begun with the user’s prior consent.
By completing a purchase of digital content, the user expressly accepts that performance of the service may begin immediately.
Consequently, once the purchased digital content has been delivered, activated or made available, the user acknowledges that they may lose their right of withdrawal under the terms permitted by applicable law.
4. One-time payment digital products
As a general rule, refunds will not be issued for digital products once they have:
- Been delivered
- Been downloaded
- Been generated
- Been made available to the user
- Been partially or fully consumed
This includes, among others:
- Birth charts
- PDF reports
- Personalized reports
- Tarot readings
- Digital guides
- Immediate-access tools
5. Subscriptions
Subscription fees already paid are non-refundable once the relevant charge has been made.
Cancelling a subscription will prevent future renewals, but will not result in an automatic refund of amounts already charged.
After cancellation, the user will retain access to the contracted services until the end of the period already paid for.
6. Cases where a refund may apply
MAGIC HOROSCOPE may assess issuing a refund when any of the following circumstances occur:
- Duplicate charge
- Technical error attributable to the platform
- Inability to access the purchased product due to causes attributable to MAGIC HOROSCOPE
- Incorrect charge
- Exceptional incidents duly evidenced
Each request will be reviewed individually.
7. Refund request
Requests must be sent to:
Including:
- User name
- Email address associated with the purchase
- Purchase date
- Product or service purchased
- Reason for the request
MAGIC HOROSCOPE may request additional information to verify the applicant’s identity and the circumstances of the case.
8. Resolution period
Requests will be reviewed within a reasonable period from receipt.
If a refund is approved, it will be made using the same payment method used for the original purchase, whenever technically possible.
9. Fraud and abusive use
MAGIC HOROSCOPE reserves the right to reject refund requests where there are reasonable indications of:
- Fraudulent use of the platform
- Effective consumption of the purchased content
- Attempts to obtain free access to products or services
- Breach of the Terms and Conditions of Sale
10. Related documents
This Refund Policy must be interpreted together with the following documents:
11. Contact
For any question related to this Refund Policy, you may contact:
TRIVIUM QUADRIVIUMQUE DIGITAL, S.L.
[email protected]